For example: DMV Vehicle Renewal Costs: CSC $8.32 Select $6.19 Mail in $3.72 Internet/Touchtone $3.53 These are the costs to DMV only.ĥ Recent Enhancements PIN process – instant issuance vs. In person $8.32 DMV Select $6.19 Mail $3.72 Internet/Phone $3.53 Slide 4 – Costs Per Channel Our focus has always been looking at how we can increase the numbers of customers who use these services known as ‘alternative services’ as they are lower cost service outlets. Overall site traffic appears up slightly with am estimated1.3 billion hits total.Ĥ Costs Per Channel Vehicle renewal transaction cost comparison In 2010, over 3.5 million transactions were completed online. Over 3.5 million transactions conducted in FFY 2010 Site traffic tops 1.3 billion hits annually Slide 3 – Our website,, offers 29 transactions including vehicle registration and driver’s license renewals, address changes, records requests, compliance transactions, and more. For those who haven’t yet found the Internet or are unsure of its reliability, we offer an array of services through other channels and actively encourage their use rather than visiting one of DMV’s 74 Customer Service Centers. This fee is a percentage of the revenue generated by conducting these transactions. A DMV Select partner can be a private entity or a local government that conduct “select” DMV transactions for a fee. One of DMV’s service partners are the organizations who are a part of the DMV Select program. And recently, more and more customers are turning to automated self-service channels as their preferred method of interacting with service providers-including government agencies. MyDMV Driving Virginians to Convenient Cost-saving Service Channels Slide 1 – Title slide The Virginia DMV has always recognized that it is important to meet our customer needs, whenever possible, by providing service that is convenient and easy to accomplish.Ģ Service Goals Provide service in a time, place and manner most convenient for customers Offer incentives for customers who would normally opt for in-person service to take advantage of lower-cost service channels Automated telephone Mail DMV Select partners Slide 2 - Service Goals Our philosophy is to provide service in a time, place and manner convenient for customers. If any questions arise related to the information contained in the translated website, please refer to the English version.Presentation on theme: "Driving Virginians to Convenient Cost-saving Service Channels"- Presentation transcript:ġ Driving Virginians to Convenient Cost-saving Service Channels Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. The web pages currently in English on the DMV website are the official and accurate source for the program information and services the DMV provides. The DMV is unable to guarantee the accuracy of any translation provided by Google™ Translate and is therefore not liable for any inaccurate information or changes in the formatting of the pages resulting from the use of the translation application tool. Google™ Translate is a free third-party service, which is not controlled by the DMV. This translation application tool is provided for purposes of information and convenience only. The Department of Motor Vehicles (DMV) website uses Google™ Translate to provide automatic translation of its web pages.
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